We are a Sea Ray Ambassador Dealer
Sea Ray created its Master Dealer Program, the first standards-based program in the boating industry, 14 years ago. In the process, the company made a promise of continued excellence to its customers. To qualify, dealerships have to meet more than 110 stringent customer-care and operational standards, as well as submit to yearly on-site evaluations by an independent consultant. Ambassador Dealers must not only meet all the demanding Master Dealers requirements, but also fulfill special criteria related to overall performance quality, outstanding customer satisfaction, and a commitment to delivering a superior customer experience.
Prince William Marine Sales is a Five Star Certified Dealer
Buying from a Marine Five Star Certified Dealer
The Marine Five Star Dealer Certification Program is designed to ensure that buying and maintaining a boat are pleasant experiences. When you visit a Marine Five Star Certified Dealer you can feel confident you are choosing a business that is committed to your satisfaction.
You can expect to find:
- Friendly, knowledgeable employees
- Quality Products
- Reliable service
To become certified a dealership must demonstrate their commitment to excellence by meeting high standards in key areas:
- Operations
- Facilities
- Professional sales/service processes
- Customer satisfaction and employee training/satisfaction
Mercury Marine Premiere Customer Service
As part of Mercury Marine's commitment to ensuring the highest level of customer service in the marine industry, the company measures the satisfaction of consumers after having service work performed on their Mercury outboard or MerCruiser sterndrive products.
Recipients of this annual award display their ongoing commitment to providing exemplary customer service. The results of the award are based on the responses of customers who have had work performed at an authorized Mercury dealership during the prior year for products under warranty.
The Mercury Service CSI awards help to recognize the outstanding work of these dealers.